Customer satisfaction and complaints policy

At Omnia Property Care, I take pride in providing reliable workmanship and a high standard of customer service. However, if any aspect of my service or completed work does not meet your expectations, please contact me as soon as possible.

I will take your concerns seriously and make every reasonable effort to resolve the matter fairly and put things right.

Checking the completed work

As soon as possible after the work has been completed, please inspect it to ensure everything has been carried out in accordance with the agreed quotation or contract and to the high standards Omnia Property Care aims to achieve.

If you have any questions or concerns, please contact me straight away.

How to make a complaint

You can contact Omnia Property Care using any of the following methods:

Telephone: 07456 886884
Email: omniapcare@gmail.com
In writing: Using the business address shown on your quotation or invoice.

If you send your complaint by post, please obtain proof of posting.

When contacting me, please provide your name, the address where the work was carried out, your contact details and a clear description of your concern. Photographs or other supporting information may also be helpful.

Business complaint procedure

Upon receiving your complaint, Omnia Property Care aims to respond within five days.

Where an inspection or remedial work is required, I will arrange a convenient date to visit the property and view and/or remedy the situation within 28 days.

Escalating an unresolved complaint

In the unlikely event that I am unable to resolve your complaint after the business complaints procedure has been exhausted, it may be necessary to use an independent complaint service.

Where Omnia Property Care cannot resolve the complaint to your satisfaction or agree to the final resolution requested, and both parties agree that a deadlock has been reached, you may then escalate your complaint.

Omnia Property Care has access to an Alternative Dispute Resolution service for domestic installation, service, repair and maintenance contracts as part of its Which? Trusted Traders endorsement.

If you choose to do so, you may refer your complaint to Which? Trusted Traders’ Alternative Dispute Resolution service. Please contact Which? Trusted Traders on 02922 670 040. They will explain whether your complaint is eligible for their Alternative Dispute Resolution service.